Darcie Hodgson, Practice Manager at Wagner Family Dentistry in Green Bay, Wisconsin! 🎧 Prefer to listen? Tune into Darcie’s story HERE. Growing Stronger Together When Darcie Hodgson joined AADOM after more than 25 years in dentistry, she was looking for new ways to...
Dental conferences can feel like they were designed for extroverts. Loud exhibit halls, nonstop networking, spontaneous conversations, group dinners, and social events that start early and end late. For introverted dental office managers, these environments can...
When a patient walks into a dental office, they bring more than just a smile that needs care. They have questions, concerns, financial worries, and often a quiet uncertainty about what comes next. While the clinical team focuses on diagnosis and treatment,...
Profitability and sustainability are closely tied to how well practices manage insurance reimbursements. Many offices turn to third-party companies to renegotiate fees with insurance providers, but these services often come with a hefty price tag or commission...
Throughout my years in dentistry, I have had the privilege of working alongside extraordinary teams—and a few that taught me growth in different ways. What I have come to understand is this: not every practice is the right soil for your roots. To truly...
Lisa Lewis, Office Manager at Dulles Dental Group in Centreville, Virginia! 🎧 Prefer to listen? Tune into Lisa’s story HERE. From First-Time Conference Attendee to Confident Leader When Lisa Lewis first heard about AADOM years ago from a coworker, she was working as a...
As a dental office manager, you play a crucial role as a team leader. Working closely with your staff every day, it is natural to build strong relationships, but it is also essential to make it clear that you are there to lead and support the doctor. While...
The day starts like any other. The schedule is full, the team is moving, and patients are checking in. Then it happens. A chart will not open correctly. An alert pops up, then another. A patient appears as “unscheduled,” even though they were here just last...
In today’s digital world, negative online reviews are no longer a possibility for dental practices—they are an inevitability. Every patient complaint begins as a small flame. As leaders in our practices, we do everything within our power to extinguish it before...
I always thought that becoming an office manager would be a rewarding career path, and I worked hard to attain that role. Quickly, I realized just how vital my position was to keep our dental practice running smoothly, balancing patient satisfaction, team...
