You may have heard the quote, “The only thing that is constant is change!” It is true that change is inevitable but not always positive or successful! The reality is that some work cultures support positive change while other cultures sabotage it. There...
Raising standards does not necessarily mean we always reap better results. It is only the first step. Yet, we often continue to raise standards in hopes of raising performance. However, adjusting the standards alone will not affect the end result. I absolutely love to...
At the core of all great dental office managers (including the dentists who lead and support their office managers) is the viewpoint of putting people before profits, especially when it comes to training new staff members. It’s often a huge change in mindset for many...
Making false assumptions run rampant and are often negative. Mary leaves at the end of the day without saying goodbye! I know what that meant! She must be upset! How do I know? Because I would never leave without saying goodbye – unless I was upset! What...
I often find there is a misconception about service; a belief that service starts with the patients and doesn’t pertain to the team. In other words: We must provide exceptional treatment to our patients, but not so much to each other. It’s as if there is an entirely...
I have the privilege of helping dental office organizations nationwide communicate and work together more effectively, become better leaders, and deliver service with more passion and focus through my Culture Camps! A big part of the Culture Camp process is to shed...
