We hear of kindness often. In a post-COVID world, it is sometimes hard to find. In a world where you can choose anything to do, be kind. How many times have you heard this? How many of us practice this daily and lead our teams to practice it, too? Where does it...
Onboarding a new employee is a critical process that significantly impacts their experience and organizational performance. A smooth and thorough onboarding process can make the new hire feel valued and ready to make a difference in the organization. On the...
Keeping your team engaged starts with understanding and identifying the three different levels of engagement: Rowers, Riders, and Resisters! Rowers —Engaged Employees are passionate about their work. They feel connected and loyal to the practice. They’re always...
To be successful in the dental field, employees who possess certain personality traits are those who can positively manage the day-to-day interactions with both patients and coworkers. While there is a list of qualities that make for good employees, I find...
I have the privilege of working with dental teams nationwide, to help them build a happier, healthier, and higher-performing culture. I have created my Rise & Shine Culture Camp, which is a customized practice-driven, focused training for the entire team....
My main priority as a Practice Administrator is having a happy team! The equation I have come up with is quite simple: Happy Team + Happy Patient = A Successful Practice. Period! If you and your team have a cohesive mindset about positivity, then your practice...
As a dental practice manager, you play a pivotal role in ensuring the smooth functioning of the clinic while providing an excellent patient experience. However, managing every aspect of the day-to-day operations of a dental clinic can be overwhelming and limit...
Video Description: Hygiene Harmony: 3 Keys to Clinical Consistency for Leaders- While establishing a written clinical hygiene standard of care is vital for patient safety and continuity of care, it’s often a hard conversation for practice leaders to have with...
The ability to proficiently present treatment and fees is critical to the success of your practice. The more your patients understand their dental needs and the fees associated with treatment, the more likely they are to accept your recommendations. You want...
As a dental practice manager, I’ve realized our team’s important role in our success and our clinic’s vibrancy. They’re not just employees but the essence of our operations and the core of our culture. My mantra, ‘With them...
