Dental front office attire is an essential component of professionalism in dentistry that should be prioritized. Attire not only displays the level of professionalism within the practice but also creates an impact on patients. If you have worked in several different...
Effective communication and collaboration among team members are essential for success in any workplace. As a practice manager, I experienced firsthand the challenges of maintaining team engagement during meetings. Many times, team members seemed disengaged or...
Remember the days when a well-run dental practice meant keeping everything in-house? Data stored on local servers, patient records filed away neatly, and everyone working within the four walls of the office. But today, with the rapid pace of tech advancements,...
We are beyond excited to introduce you all to our 2023 Green Leader: Erika Pusillo, DAADOM, Practice Optimizer at Spodak Dental Group in Delray Beach, Florida! Creating an environmentally-friendly culture and mindset within your dental practice has an impact...
Dental assistants are critical to the smooth operation of dental practices, providing essential support to dentists and ensuring patient care runs efficiently. However, the demand for qualified dental assistants is high, and many practices face challenges in...
Let’s face it—at one time or another, we as leaders have faced the challenge of the clinical team blaming the administrative team and vice versa. Here, you’ll discover tips that have eased the tension between departments and created a more cohesive...
Reflecting on my journey as a Dental Office Manager for over six years, I’ve encountered one of the most challenging yet rewarding tasks of having ‘The Best Team in the World.’ This journey has been marked by the desire to see my team thrive,...
This DISTINCTIONcast dives into the secrets behind Disney’s renowned customer service, specifically focusing on “Service Recovery.” As a graduate of the Disney Institute, Kristi Abrahamsen, DAADOM, will share valuable tips on how Disney cast members...
Most practices have team members from four different generations. Baby Boomers (1946 to 1964), Gen X (1965 to 1980), Millennials (1981 to 1996, and Gen Z (1997 to 2012), and we all have to come together to deliver the best possible care to our patients. As...
If you have been in dentistry for a while, you have probably been told by a patient (or several), “I hate going to the dentist,” followed by a horror story of a dental experience they had when they were younger that left them with PTSD. As managers and...
