Rosa Pasquantonio, DAADOM has been in the dental field since 1980 and is currently the office manager for TGO Orthodontics in Westmount, QC, Canada. Since 1998, she has dedicated her professional life to helping create and perfect “The TGO Way”. She holds a certification in Administration and Human Resource Management from Concordia University. Rosa is a lifetime member of the American Association of Dental Office Management, (AADOM), and in September of 2021 was inducted into AADOM’s first class of Diplomates, earning her DAADOM designation.
A friendly front office member greets a patient walking into a dental office; the patient follows the dental assistant who accompanies them back to the operatory, where the dentist is waiting. It never occurred to the patient that they had just crossed a divide. What...
In March 2020, life as we knew it came to a halt! We stopped going to malls, walking the streets, and randomly popping into places that we wouldn’t have given a second thought to in the past. Our dental offices ceased accepting patients, and our teams stayed...
I would’ve loved to be a fly on the wall in the first office that introduced the morning huddle. Typically, the dental team comes in early to set up their rooms, instruments, desks, work areas, and then immediately gets to work on their hectic day. The doctor...
Becoming a co-leader with your doctor is essential. The relationship should be open, honest, and transparent. Your leadership depends on it as if you’re two business partners working together. A well-run practice is not a one-person effort. It is of utmost importance...
July 13, 2015, was a hot, muggy day. It was evident that we were going to get rain; the clouds told us it was inevitable! My thoughts were on our panoramic machine that was strapped in the big truck traveling from our old office to the new location. There were teams...
