This is a quick 30 minute session that will help every office manager be more productive in less time while building trust and confidence in the team. Session Learning Objectives: Learn the one essential management skill that lessens your workload and gets your team...
Continuing education (CE) and passion are not two words often found in the same sentence. However, for me, CE opportunities led to a career that I hadn’t imagined for myself yet brings me joy and job satisfaction every day. When I started in the dental profession, I...
To say a dental office manager wears many hats would be the understatement of the year! If we listed all your responsibilities as job titles, your business card would likely include: Human Resource Representative Insurance Coordinator Patient Coordinator Accountant...
Maximize Your Morning Huddles Session Learning Objectives: Why having a morning huddle is crucial to smooth practice operations and stellar patient experience How just 10 minutes a day can improve your revenue cycle management and set clear expectations for your team...
I’m sure you’ve all heard the saying, “There is no “I” in team!” While that may be true grammatically, the concept has certainly changed over the years. We have iPad, iPhone, iPod, and several other “i” technologies....
In the early years of my career, I was only permitted to schedule overdue hygiene and regular six-month re-care appointments. Gradually, I transitioned into check out, insurance, collections and about any other task that you can think of. After several years of day in...
Becoming a co-leader with your doctor is essential. The relationship should be open, honest, and transparent. Your leadership depends on it as if you’re two business partners working together. A well-run practice is not a one-person effort. It is of utmost importance...
At the core of all great dental office managers (including the dentists who lead and support their office managers) is the viewpoint of putting people before profits, especially when it comes to training new staff members. It’s often a huge change in mindset for many...
Talking with my teenage daughter can be challenging, even more so because of other underlying mental health conditions. She receives treatment for a variety of struggles including anxiety, depression, and an eating disorder. While this journey has been difficult for...
Successful teamwork in dentistry requires building solid relationships, having outstanding, constant communication, doing many ordinary things extraordinarily well, paying attention to fine details and then, add some more communication. During a workshop that I gave...
